Shipping

SHIPPING/DELIVERY

Shipping is 100% FREE Worldwide. Please allow 1-6 days for the order to be processed and 1-3 weeks to receive the items as a standard time frame. *NOTICE, DUE TO CHINESE NEW YEAR, OUR WAREHOUSES ARE CLOSED UNTIL THE 2ND OF FEB. SHIPPING WILL COMMENCE THEN*. This estimate varies dependant on shipping conditions and country distance from our manufacturers. Shipping to destinations outside the US, depending on location, may take longer than the standard shipping time frame. 

We ship via USPS first class mail, e-Packet or Chinapost. Tracking number will be sent to you once your item has shipped. Please allow a few days for the tracking number to appear on the system. 

• I have received only part of my shipment, where are the other items?
We ship from both warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us at sourpuffshop@outlook.com with your name and order number

• What about possible custom fees? 
Although unlikely, we are not responsible for any custom fees once the items are shipped. For any help please email us at sourpuffshop@outlook.com or pop us a direct message on instagram and we'll be more than happy to help!