FAQ

FAQ

Help Center

You can place an order from any country, we ship Worldwide.

Yes, all customers will receive an order number after placing their orders.

Our main office is located in London, UK with Supply Warehouses in Asia and the US.

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal

We process orders in USD and recently, GBP. While the content of the cart is displayed in your local currency, you will checkout using USD at the most current exchange rate. 

Yes! Shipping is FREE on all items WORLDWIDE!

We ship from our partnered warehouses & factories located in China, Singapore and the US. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

It will take usually between 2-7 business days. If you have not been sent a tracking number, please contact us hello@sourpuffshop with your order number.

We ship from our specialist warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

You can be absolutely sure that all purchases here are safe and secure. All information used on our website is safely encrypted, which essentially blocks out any third party access. 

COVID-19 Shipments

We are pleased to confirm that shipping times are resuming back to normal this month for most destinations

For orders before July: Although we ship out orders on time, the processing and handling of packages once shipped can be delayed due to slower shipment and transit services as a result of COVID-19. Despite the delays, orders do arrive safely and securely to their destinations by local couriers (USPS, Royal Mail, Australia Post, Canada Post etc.)


Please check your tracking number for updates on shipping status. For any urgent queries, please do not hesitate to get in touch!