FAQ

FAQ

Help Center

You can place an order from any country, we ship Worldwide.

Yes, all customers will receive an order number after placing their orders.

Our main office is located in London, UK with Supply Warehouses in Asia and the US.

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal

We process orders in USD and recently, GBP. While the content of the cart is displayed in your local currency, you will checkout using USD at the most current exchange rate. 

Yes! Shipping is FREE on all items WORLDWIDE!

We ship from our partnered warehouses & factories located in China, Singapore and the US. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

It usually takes between 3-10 business days. If this time has passed and you still have not received a tracking number, please contact us at hello@sourpuffshop with your order number so we can assist further.

We ship from our specialist warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

You can be absolutely sure that all purchases here are safe and secure. All information used on our website is safely encrypted, which essentially blocks out any third party access.