FAQ

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at sourpuffshop@outlook.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in China, Singapore and the US. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-7 business days. If you have not been sent a tracking number, please contact us sourpuffshop@outlook.com with your order number.
Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes! Shipping is FREE on all items WORLDWIDE!

Q. Where is you company located?

A. Our main office is located in California, US, with Supply Warehouses in Singapore China and the US.

Q. Which currency will I be charged in?

A. We process orders in USD and recently, GBP. While the content of the cart is displayed in your local currency, you will checkout using USD at the most current exchange rate. 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.


Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to sourpuffshop@outlook.com

Q. I have received only part of my shipment, where are the other items?
We ship from our specialist warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number


Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.