Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in China, Singapore and the US. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days. If you have not been sent a tracking number, please contact us firstname.lastname@example.org with your order number.
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes! Shipping is FREE on all items WORLDWIDE!
Q. Where is you company located?
A. Our office is located in London, United Kingdom, with Supply Warehouses in Singapore and China.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in your local currency, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. I have received only part of my shipment, where are the other items?
We ship from both warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us at firstname.lastname@example.org with your name and order number
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.